At Thrive Wellness Centre, we understand that your personal and health information is private and confidential.
We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and all other applicable Australian privacy legislation.
This Privacy Policy explains:
This policy applies to all services provided by Thrive Wellness Centre, including:
To provide safe, effective and personalised care, we may collect personal and health information including:
We may also collect health information including:
We collect information in a number of ways including:
We only collect information that is reasonably necessary to provide our services.
We collect your personal information so we can:
We only use or disclose your information for the purpose for which it was collected, or another purpose permitted under Australian privacy law.
Your personal information may be shared where appropriate with:
We only disclose the minimum amount of information reasonably necessary.
We will not sell your personal information.
To operate our practice, we use secure third-party providers, including:
These providers are required to maintain appropriate privacy and security standards.
Some providers may store or process information using secure cloud infrastructure that may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to receive an appropriate level of protection consistent with Australian privacy law.
With your consent, we may send you:
You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.
Appointment reminders and important healthcare communications are not considered marketing.
Protecting your personal information is important to us.
We take reasonable steps to protect information from misuse, loss, unauthorised access, modification or disclosure.
These measures include:
Only authorised personnel have access to your information.
You may request access to the personal information we hold about you.
If you believe any information is incorrect, incomplete or out of date, you may request that it be corrected.
Requests should be made in writing to info@thrivewellnesscentre.com.au.
In some circumstances, legislation may permit or require us to refuse access. If this occurs, we will explain the reasons where permitted by law.
We retain health records for the period required under applicable Australian legislation.
When records are no longer required, they are securely destroyed or permanently de-identified.
If an eligible data breach occurs that is likely to result in serious harm, Thrive Wellness Centre will comply with the Notifiable Data Breaches Scheme under the Privacy Act.
Where required, we will notify:
If you believe we have breached your privacy, please contact our Privacy Officer.
We take all complaints seriously and aim to respond within 30 days.
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner.
Office of the Australian Information Commissioner (OAIC)
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our services.
The most current version will always be available on our website.
Thrive Wellness Centre
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